They said they would send a technician out to repair and if the technician couldn't repair it he would take the washer back. We contacted the company by email as that is the only way to contact them since the phone number listed always goes to a voicemail with no return call. We hand drained it and tried again and the same thing happened. We ran the washer one time and it completely stopped once it filled with water. We purchased a washer and took it home and hooked up the washer. The employee told us the appliances there were just dented and scratched and worked properly. On we went to this store to purchase a washer for my parents. ![]() And yes, the freezer works like a fridge at times and the fridge freezes over. They said that they threw out our case!! We are very disappointed and angry that we spent so much money for an appliance that doesn't work. Nothing that we said after that will make them fix it. Called back the warranty company, they said the owner said he's throwing out the case because we moved the appliance from the original address that we have on file. ******* came out and said that because there's a dent it won't be fixed. We've been going back and forth with them since then. We called the warranty number that they to have it rectified. When we checked the front of the fridge a tiny hose was exposed on the bottom. When we attempted to connect it to our water system the floor was flooded with water. We bought it for our new house in ******* so we didn't plug it in until we finally closed on October 8,2021.
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